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Privacy Policy

Last Updated and Effective Date: July 14, 2026

EZR Management (“we,” “us,” or “our”) values your privacy. This Privacy Notice (“Notice”) explains our practices regarding the collection, use, and disclosure of information when you visit and interact with our website located at https://ezrmanagement.com (the “Site”), as well as our tenant portals, investor platforms, and digital communication tools (collectively, the “Services”).

CRITICAL NOTICE TO VISITORS: This Site utilizes digital routing and limited technical tracking tools only AFTER you have provided explicit, affirmative consent via our Cookie Consent Management Platform. If you do not agree to this Notice or refuse to provide affirmative consent, you must adjust your browser settings to reject cookies or immediately cease using the Site.

1. Mandatory Pre-Consent Protocol & Tracking Technologies

Unlike traditional web platforms, this Site does not deploy, execute, or “fire” any tracking pixels, web beacons, analytics scripts, or persistent cookies until you have interacted with our explicit consent interface and affirmatively authorized their use.

  • Prior, Explicit Consent Standard: No data transmission to third-party analytics or marketing systems occurs at millisecond zero of your visit. All data collection is strictly paused until explicit consent is obtained.

  • First-Party Essential Processors Only: Prior to your explicit consent, our servers record only baseline, ephemeral server-side logs strictly necessary to maintain stable security, render the web architecture, and honor your privacy selections.

2. Disclosures Regarding Digital Routing, Signaling, and “Pen Register” Analogies

To the extent that any court or plaintiff entity asserts that modern internet communications utilize processes analogous to “pen registers” or “trap and trace devices” under California law (Cal. Penal Code § 638.51), we provide the following explicit disclosures to ensure absolute clarity and informed, prior consent:

  • Routing and Signaling Information: Upon your explicit consent, our systems and authorized service providers may log standard network routing and signaling data, including internet protocol (IP) addresses, browser user-agent strings, device operating system parameters, and device hardware identifiers (such as MAC addresses).

  • Technical Purpose: This routing data is captured solely for administrative, security, internal performance auditing, and core business functionality (such as routing a user to the appropriate local tenant or regional HOA portal).

  • No Deceptive Profiling: We do not deploy standalone tracking software or coordinate with third parties to engage in unauthorized, non-consensual consumer cross-device fingerprinting or real-time communication interception.

3. Comprehensive Categories of Information We Collect

We collect information that you voluntarily provide to us, as well as digital data permitted under our affirmative consent flows.

A. Information You Actively Provide

  • Identity & Contact Data: Name, date of birth, social security number (for authorized rental applications), mailing address, billing address, telephone number, and email address.

  • Transactional & Portal Data: Financial information (credit card numbers, bank routing profiles, expiration dates) when making rent or HOA payments through our secure, encrypted processing vendors.

  • Communication Data: Text strings, content, and queries submitted via our interactive chat interfaces (including our digital assistant “Eddie”), email inquiries, contact forms, or rental applications.

B. Automated Tracking & Signaling Data (Subject to Consent)

  • Usage Metadata: Browser type, timestamps of page visits, specific pages viewed, duration of visits, and the webpage visited immediately prior to navigating to our Site.

  • Cookies and Tracking Pixels: Small data files or transparent graphic tags (“web beacons”) deployed by us or our authorized analytics partners (such as Google Analytics and LocaliQ) to compile aggregate statistical metrics on user engagement and optimize digital outreach.

4. Direct Recipient Vendor Disclosures & “Aiding and Abetting” Safe Harbor

Under the California Invasion of Privacy Act (CIPA) and standard electronic wiretap frameworks, all third-party analytics and data transmission scripts operating on this Site act strictly as Direct Recipients of your communications or as legally bound Service Providers.

  • Google Analytics & LocaliQ: We utilize Google Analytics and LocaliQ tracking configurations to audit site metrics. These entities act as direct recipients of data you choose to transmit. They are contractually restricted from using your personal routing data or the contents of your communications for any purpose other than providing analytical reporting and optimized marketing services exclusively to us.

  • No Joint-Interception: We do not aid, abet, or conspire with any third party to secretly intercept, wiretap, or duplicate user communications for independent commercial exploitation. All vendor integrations are transparent and subject to your absolute right to opt out or withdraw consent at any time.

5. Chat Interface and Communication Logging

This Site incorporates an interactive chat feature (“Eddie”) to facilitate real-time customer service and tenant support.

  • Consensual Recording: By initiating a session with our chat interface, you understand and explicitly consent to the real-time recording, processing, and technical storage of the conversation transcript by us and our designated customer relationship vendor.

  • No Third-Party Eavesdropping: Chat transmissions are fully encrypted and are not shared with unauthorized third parties or utilized for real-time external surveillance.

6. Strict Limit of Jurisdiction, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS YOUR RIGHT TO SUE IN COURT, INCLUDING YOUR RIGHT TO BRING A CLASS ACTION.

  • Exclusive Tennessee Jurisdiction: EZR Management is a commercial real estate and property management enterprise rooted in Memphis, Tennessee. This Site is designed, hosted, and operated from Tennessee. We do not purposefully target, focus on, or differentially solicit business within the State of California.

  • Extraterritorial CIPA Waiver: By utilizing this Site, out-of-state residents agree that any claims arising under localized state statutory torts—including, but not limited to, claims brought under the California Invasion of Privacy Act (CIPA)—are fully governed by and restricted to the substantive laws of the State of Tennessee, without regard to conflict of law principles.

  • Mandatory Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to this Privacy Notice, the use of tracking technologies, or alleged digital privacy violations shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted solely in Memphis, Tennessee.

  • Class Action Waiver: YOU AND EZR MANAGEMENT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of a class proceeding.

7. How to Manage Your Privacy Rights and Opt Out

You maintain absolute control over your digital footprint. You may execute your privacy preferences through the following channels:

  • Consent Revocation: You may alter your cookie and tracking preferences instantly at any time by clicking the “Cookie Settings” link located in our footer interface.

  • Global Privacy Control (GPC): Our Site is configured to recognize and respect Global Privacy Control (GPC) and opt-out preference signals sent by your browser in real time.

  • External Opt-Outs: You may independently opt out of targeted networks via the Digital Advertising Alliance (DAA) Opt-Out Platform or via specific vendor tools like the Google Analytics Opt-Out Browser Add-on.

  • Data Access and Deletion Requests: To view, correct, or permanently delete any personal information we maintain about you, submit a verified request to our compliance team at the contact information provided below.

8. Legal Contact Information

For any questions regarding this Privacy Notice, our compliance frameworks, or our digital data protocols, please contact:

EZR Management Compliance Dept.

6263 Poplar Ave, Suite 440

Memphis, TN 38119

Phone: 901-507-3040

Email: [email protected]

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